Return & Refund Policy

Introduction At Nivah Drops ("we," "our," or "us"), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy explains your rights and outlines the process for returning products and requesting refunds.

Returns We accept returns for coconut oil products under the following conditions:

  • Eligibility:

    •
  • The product must be unopened, in its original condition, and in the original packaging.
    •
  • The return request must be initiated within 30 days of receiving the product.
    •
  • Non-Returnable Items:

    •
  • Opened or used products, clearance items, and final sale products are not eligible for returns unless they are defective or damaged upon receipt.
    •
  • Return Process:

    •
  • Contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate a return.
    •
  • Provide proof of purchase, such as your order confirmation or receipt.
    •
  • Ship the product back to the address provided by our team. The customer is responsible for return shipping costs unless the product was defective or incorrectly shipped.
    •

    Refunds Once we receive your returned product, we will inspect it and notify you of the status of your refund request. If your return is approved:

  • Refund Methods:

    •
  • Refunds will be issued to your original method of payment.
    •
  • It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
    •
  • Partial Refunds:

    •
  • In some cases, only partial refunds may be granted (e.g., products not in their original condition, missing parts, or returned outside the eligibility window).
    •
  • Non-Refundable Costs:

    •
  • Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or wrong items sent).
    •

    Exchanges If you need to exchange a product for another size, variant, or type, please contact us to ensure availability. Exchanges follow the same eligibility criteria as returns.

    Defective or Damaged Products If your product arrives damaged or defective, please contact us immediately with photos and a description of the issue. We will provide a replacement or a full refund, including shipping costs, where applicable.

    Late or Missing Refunds If you haven’t received a refund yet:

  • Check your bank account or credit card statement.
    •
  • Contact your bank or credit card company, as processing times may vary.
    •
  • If you’ve done all of the above and still have not received your refund, please contact us at [Your Email Address].
    •

    Contact Us If you have any questions about our Return and Refund Policy, please contact us:

    Thank you for choosing Nivah Drops. We value your business and strive to provide the best customer experience.